Frequently Asked Questions
Our return policy
If your standard size filters have not yet been delivered you may call us to cancel your order. If your filters have already been delivered, here is our policy:
Return Policy For Delivered Filters
You are expected to inspect your order upon receipt to ensure merchandise was received in acceptable condition. If they are not, please do not accept the filters. Rather, please request a new set of filters. • Please contact customer support directly regarding your return. • Filters must be in original packaging where applicable. • Filters are eligible for return 2 weeks from date of purchase only. • All returns must be in “like-new” condition. Filtersrightnow.com is the sole arbiter of like-new condition. • Your credit card will be credited the amount of your returned purchase. Posting of that return varies, but usually occurs between 2-10 business days. • Sorry, custom and discontinued filters are not eligible for return.
Life Expectancy of Air Filters
Filter life varies depending on multiple factors. These factors include the filter type, conditions inside and outside your home and the type of HVAC equipment. Use this as a guideline:
1” Filters- approximately every 30-60 Days
2” Filters- approximately every 60-90 Days
4” Filters- approximately every 90-120 Days
Homes where there are pets and/or smokers may require an accelerated filter change schedule. In all cases do not exceed your HVAC manufacturer’s recommendations and warranty guidelines for filter replacement.